Automations that know your property
Every automation in Haven runs on the same brain — your listings, your calendar, your guest records, what you’ve taught the AI. Set the rules once and every stay runs them: messages answered, check-in details sent, cleans dispatched, win-backs queued for your real open dates.
At a glance
- One AI trained on your property, not a generic bot
- Messaging, marketing, tasks and pricing share the same triggers
- Draft mode or send mode — you choose per automation
- Every automated action is logged where you can read it
Most “automation” is a pile of disconnected timers
Point tools automate one thing each: a messaging bot that has never read your listing, a mail tool that doesn’t know your calendar, a task app that can’t see your bookings. You become the integration — re-entering the same stay into four systems and hoping the timing lines up.
The bot doesn’t know your house
Generic auto-replies answer from a script. Guests notice, and the questions that matter still land on you.
The timing lives in your head
Send the door code Thursday, remind the cleaner Friday, email past guests when September looks thin — every trigger is a thing you have to remember.
Tools can’t trigger each other
A new booking should set off messages, tasks and marketing at once. Separate tools can’t see the same event, so each one needs its own babysitting.
How it works
Haven learns the property
Your listings, photos, house rules, guidebook and calendar are already in Haven — and the corrections you make teach the AI what it got wrong. That shared knowledge is what every automation runs on.
You set the rules
Choose what runs and how: AI replies as drafts for your review or sent automatically, scheduled guest messages by email, text or WhatsApp, win-back campaigns, task offers to your crew.
Bookings trigger everything at once
One new stay sets off the welcome message, schedules check-in details, creates the turnover clean, rotates the lock code and queues the post-stay follow-up — no copying between tools.
The platform watches for moments
Open dates, price drops, anniversaries, local events — smart triggers watch your real calendar and guest records and fire campaigns when the moment is actually right.
You stay in the loop
Every automated message and decision is logged where you can read it. Anything that is yours to decide — a refund, an exception — is handed to you, never guessed at.
Key capabilities
Built for
Hosts doing everything manually
You answer every message and remember every send time. Automations give the repetitive 80% back without losing your voice.
Operators juggling point tools
A messaging bot, a mail tool, a task app and a channel manager — replaced by one platform where every automation sees the same stay.
Teams that need an audit trail
Every automated reply and decision is logged and readable, so you always know what was sent, to whom, and why.
Because it’s one platform
Automation is where one platform beats a stack of tools most clearly: every trigger, message and task reads the same calendar, the same listings and the same guest records.
One event, every system
A new booking triggers messaging, tasks, smart locks and marketing in the same moment — because they are the same system.
See tasks & fulfillmentOne brain, every channel
The AI you correct once answers everywhere — your site, Airbnb, Vrbo, Booking.com — instead of training four bots four times.
See AI guest messagingOne calendar, perfect timing
Marketing automations check your actual open dates before they send — a win-back only fires when there is something real to book.
See guest marketingWhy Haven’s automations are different
vs. generic auto-replies
Scripted messaging tools answer from templates. Haven’s AI answers from your listing, your guidebook and what you have taught it — and improves when you correct it.
vs. drip-sequence marketing
Drip tools send on day counts. Haven’s triggers read your calendar and guest records — open dates, anniversaries, price drops — and send when the moment is real.
vs. a stack of point tools
Separate tools each automate one slice and can’t see each other. In Haven one booking sets off messages, cleans, lock codes and follow-ups together.
Related features
Related solutions
Frequently asked questions
Next step
Set the rules once. Every stay runs them.
Messaging, marketing, tasks and pricing automations that share one brain — your property.