Experience
One mobile guest portal for the entire stay
Trip dates, check-in, Wi‑Fi, house rules, and local picks — all in one branded portal guests bookmark.
Guest portal · digital guidebook
Guest portal with built-in digital guidebook
Haven’s guest portal comes with a built-in vacation rental guidebook — arrival instructions, Wi‑Fi, house rules, and local tips — beside guest ID verification, rental agreements, and upsells, in one branded link. It works on its own, with no Haven booking website required: auto-send it to Airbnb, Vrbo, and PMS guests, and optionally capture emails into your CRM.
One branded home for every guest, before, during, and after their stay. The guidebook holds arrival details, door codes when you release them, house norms, and local tips; the portal around it signs the rental agreement, checks ID, and sells your extras — for Airbnb, Vrbo, and direct guests alike.
No credit card required
Try it live
Tap through a real Haven guest portal.
This is the same mobile guest portal your guests open after they book — landing on the Shop tab so you can see how Haven turns mid-stay upsells (late checkout, extra cleans, local goods) into recurring revenue.
Live preview of a finished Haven guest portal.
Guests should not have to search a message thread.
Check-in details, Wi-Fi, rules, and local tips are easy to miss when they are spread across messages, PDFs, and old binders. Haven puts the important details in one digital guidebook, inside a guest portal guests keep for the whole stay.
Details get buried
Guests miss key info when it lives in long messages or scattered PDFs.
Questions repeat
Hosts end up answering the same check-in, Wi-Fi, trash, parking, and thermostat questions.
Printed guides go stale
Binders and PDFs are useful, but they are easy to forget to update.
From scavenger hunt to scanned guidebook
Watch how scattered messages become one guest-facing link — editable when your property facts change.
The friction
Details get buried in the inbox
Wi‑Fi, check-in rules, trash day — all answered before, none of them easy to find again when arrival stress hits.
Host — GuestTuesday
What's the Wi‑Fi?
Trash day?
Lockbox code?
The details are there — but guests have to hunt for them.
What you can create
- A digital guidebook guests open on their phone
- Printable welcome book
- Check-in, Wi-Fi, and house rules
- Local recommendations and rebooking links
Everything a digital guidebook does, and more.
One branded home for every guest, before, during, and after their stay. The guidebook holds the house information; the guest portal around it handles the rest of the trip.
The digital guidebook
Check-in steps, Wi‑Fi, house rules, the house manual, appliance how-tos, and local picks. Guests search it, read it offline, and can print it.
Sign in and every trip
Guests sign in with the email they booked with and find every stay, upcoming and past, on their Trips page — and open the guest portal from any device.
Reservation details
Dates, guests, receipts, and what is paid or still owed, without digging out the confirmation email.
Check-in tasks
One list for the rental agreement, ID verification, guest forms, a security deposit, and your own tasks — with Wi‑Fi and door codes held back until the ones you require are done.
Extras and the itinerary
Guests buy experiences and add-ons from your Shop, paid to your Stripe account with 0% Haven commission, and see them day by day on their itinerary.
Your brand on every stay
The same branded portal each time they come back, with loyalty points and a Book again link when your program is on, so the next stay is booked with you.
Sections snap into place. Guests never guess what's missing.
Build from your property facts — reorder, rename, and ship the same source to QR codes and printers.
Guidebook sections
Coastal Guesthouse
Sections load in scan order — not random FAQs.
One source of truth
When you revise Wi‑Fi or checkout, hosts and printers stay wired into the same living guidebook.
Guest portal and digital guidebook features
Everything you would normally paste across five channels — housed in one guidebook workspace.
How your guidebook goes live
- 1
Add property details
Enter check-in info, Wi-Fi, rules, amenities, instructions, and local tips — or import the guidebook you already have from a TouchStay, Everhost, BetterSTR, or Hostfully link, your Airbnb guidebook, or a PDF. - 2
Build the guidebook
Organize the essentials into clear guidebook sections guests can scan quickly. - 3
Customize sections
Add, remove, rename, and reorder sections for your property. - 4
Share or print
Send the guest portal link, print the guidebook as a welcome book, or use both.
Better than scattered messages or stale PDFs.
Haven keeps stay details organized, easy to update, and easy for guests to scan.
Long message threads
Fast for one-off answers, but guests have to search for details and hosts repeat themselves.
PDF house manuals
Useful for printing, but harder to update and awkward to use on a phone.
Old binders
Helpful inside the property, but easy to let go out of date.
Built-in digital guidebook
Haven guest portal
A digital guidebook guests can search, read offline, and print — inside a guest portal that also handles agreements, ID checks, and extras.
Who it's built for
Hosts repeating the same answers
Put check-in, Wi-Fi, parking, trash, and house rules in one place.
Properties with extra instructions
Explain hot tubs, gates, fireplaces, appliances, shared spaces, or unusual layouts.
Hosts who want a better welcome book
Give guests a digital guidebook that works on their phone and can also be printed.
Hosts growing owned bookings
Use rebooking links to point guests back to your branded booking site.
Pair it with
Auto-generate curated neighborhood lists with the vacation rental local guide tool, and mirror the same details on paper through vacation rental welcome books & printable materials.
Related solutions
Frequently asked questions
A digital guidebook holds the house information: check-in steps, Wi‑Fi, house rules, the house manual, and local recommendations. Haven’s guest portal includes that guidebook and adds what happens around it — guests sign in to see their reservation details, finish check-in tasks like the rental agreement, ID check, and security deposit, buy extras from your Shop, chat with you or the AI assistant, and find every upcoming and past stay on their Trips page.
A strong vacation rental guidebook usually includes check-in instructions, Wi-Fi, parking, house rules, appliance instructions, checkout steps, emergency contacts, local recommendations, and rebooking links. In Haven, each of these is a section of the digital guidebook in your guest portal.
Yes. Haven covers what a dedicated digital guidebook does — check-in details, Wi‑Fi, house rules, a house manual, local recommendations, search, offline reading, and a printable copy — and the guest portal adds rental agreements, ID verification, upsells, a guest CRM, and repeat bookings. It is included with Haven rather than sold as a separate guidebook subscription.
Yes. Paste a TouchStay, Everhost, BetterSTR, or Hostfully guest link or your Airbnb guidebook, or upload a PDF or photos of a printed house manual. Haven reads it and proposes the same sections — Wi‑Fi, check-in, house rules, custom pages, contacts, and local recommendations — and nothing is saved until you accept each one.
No. The guest portal works on its own. Share it with guests booked on Airbnb, Vrbo, or through your PMS — including guest ID verification, rental agreements, Screen & Protect, and upsells — without publishing a Haven direct-booking site.
Yes. Haven creates printable welcome book and house manual layouts from the same guidebook content, so guests can use it on paper as well as on their phone.
Yes. Once a guest has opened the guest portal on their phone with a connection, the guidebook — check-in steps, door and lockbox codes, Wi‑Fi, the house manual, and the local guide — stays readable offline. Chat, buying add-ons, and signing the agreement still need a connection.
Yes. You can add, remove, rename, and reorder sections to match your property.
No. Guests open the guest portal from a link on their phone and can add it to their Home Screen. No app download is required.
Yes. You can include restaurants, shops, activities, services, beaches, hikes, and other nearby recommendations.
Yes. You can update the guidebook when check-in details, rules, amenities, or recommendations change, and guests see the new version the next time they open the guest portal.
Yes. A PDF can be useful for printing, but a digital guidebook is easier to update and easier for guests to use on their phone — and Haven can still print one from the same content.
Next step
Guests deserve a branded guest portal, not fragmented PDFs.
Give them a digital guidebook inside Haven’s guest portal, plus printable exports when you need paper at the cabin.
