Question 1

Is Haven free to start?

Accepted Answer

Yes. You can build and configure your site for as long as you like for free. A paid plan is required only when you are ready to publish and accept bookings.

Question 2

Do I build my site, or does Haven build it for me?

Accepted Answer

Either. Build it yourself with Haven’s editor, free until you publish, or have Haven’s team set it up with you for free through white glove onboarding: the team imports your listings, builds and brands your site, and points your domain.

Question 3

I have several listings. Do I need a separate site for each?

Accepted Answer

No. One group site shows all your listings under one brand and domain. Guests browse and book any of them there, and each listing keeps its own page.

Question 4

Is it free to be listed in Haven's guest search?

Accepted Answer

Yes — and it stays free. Connect Airbnb or your PMS and each eligible listing gets a free Haven site in Haven's AI guest stay search (bookwithhaven.com/stays), on every plan including Free. Guests send booking requests from it and Haven emails you each one. A paid plan is only ever needed to accept a booking.

Question 5

Does Haven charge commission on bookings?

Accepted Answer

No. Haven charges a flat subscription — there is no Haven booking fee or per-booking commission on any plan. Guest payments are separate from your subscription; Stripe card processing fees apply to each booking and are covered in the next question.

Question 6

What are AI credits?

Accepted Answer

AI credits pay for the AI work that costs Haven real compute: video clips, photo enhancements, AI stills, brand kits, reels and campaign drafts. Your plan includes credits that grow with your property count (the 1-property price includes 100 to start and 25 a month; the 10-property price includes 100 to start and 25 a month; the 50-property price includes 100 to start and 25 a month), the price of each job is shown before you run it, and you can add credits at any time. Paid plans get a bonus on every top-up (+5% at the 1-property price, +10% at the 10-property price, +15% at the 50-property price). Credits never expire and nothing is charged without your say-so.

Question 7

How is Haven priced?

Accepted Answer

One publishing plan, priced by how many properties you publish. Set your property count and the price follows it: $15/mo for 1 property, $39/mo for 10 properties, $99/mo for 50 properties, and $3.99/mo for each property beyond what your price includes. Every feature is included at every size. One property equals one bookable space — a whole home, cabin, suite, or hotel room. Billing is monthly or annual; annual billing lowers the effective monthly price. Prices shown are founding member rates. Accounts created before October 15, 2026 keep the three plans and rates they signed up under.

Question 8

Why is Haven so much less expensive than other direct-booking platforms?

Accepted Answer

Haven is early, so founding members lock in a rate about half the regular price for the full platform. The regular prices are $29/mo for 1 property, $75/mo for 10 properties, $189/mo for 50 properties, plus $7.49/mo for each additional property. Current founding rates are $15/mo for 1 property, $39/mo for 10 properties, $99/mo for 50 properties on monthly billing — or less when billed yearly. Subscribe now and that founding rate is locked for as long as your subscription stays active.

Question 9

Is founding member pricing really locked in?

Accepted Answer

Yes. Subscribe now and your rate is locked for as long as your subscription stays active — it does not go up when regular prices do. Founding rates are tied to your account: an account created before a price change keeps the rates it signed up under, and you always see your own rates when you are signed in.

Question 10

Are taxes and accounting included?

Accepted Answer

Yes. Multi-jurisdiction lodging taxes and accounting reports are included on every plan, with optional AI rate suggestions backed by citations to official sources.

Question 11

Can I keep my property management system and use Haven for my website and marketing?

Accepted Answer

Yes. Haven is the branded direct-booking and marketing layer, not a replacement for your operations PMS. Hospitable, Guesty, OwnerRez, Lodgify, Hostfully, Hostaway, Hostex, Uplisting, Host Tools, iGMS, Smoobu, Beds24, Track and Elina connect natively: listings, prices, availability and reservations sync from your PMS, and bookings taken on Haven are created in it, so every channel closes together. Every other Airbnb-connected PMS, including Avantio, Streamline, Escapia, CiiRUS, Octorate, AvaiBook, Hosthub, Zeevou, Hostify, Smily (BookingSync), Resly, Homhero, ResNexus, Little Hotelier, SiteMinder and Cloudbeds, connects through Haven’s Airbnb integration: Haven imports the same listing content, photos, prices, availability and reservations, and your PMS stays the source of truth. Each PMS has its own setup guide at bookwithhaven.com/integrations.

Question 12

Can I use Haven alongside the website I already have?

Accepted Answer

Yes. Most hosts launch a Haven-built site, but replacing your current website is optional. Every Haven feature — the guest portal and its digital guidebook, the guest CRM and email marketing, messaging, screening and damage protection, upsells, and taxes — works alongside the site you have. To take bookings from your own pages, embed the Haven booking widget: guests check live availability and pricing there, then pay on Haven’s secure checkout. Haven’s team will install it for you, free of charge.

Question 13

What credit card processing fees apply to direct bookings?

Accepted Answer

Stripe charges 2.9% + $0.30 per successful card charge on US cards. That fee is deducted from your payout — it is not a Haven subscription line item. You can optionally pass the processing fee to guests at checkout (grossed up so your net payout stays whole), or absorb it from your payout. The fee-flow diagram above shows how each option affects what you keep. Stripe adds 1.5% for cards issued outside the US and 1% when it converts the card currency; hosts paid to a Stripe account outside the US or in another currency also cover Stripe’s 0.25% cross-border transfer fee and 1% currency conversion. Haven passes those through at Stripe’s rate and never marks them up.

Question 14

What else can I be charged for?

Accepted Answer

Nothing else is required. Screen & Protect is $8.00 per night: the guest pays by default, or it comes out of your payout, and it is refunded if the stay is cancelled before check-in. Guest screenings are free. Identity verification is $4.99 per booking. On a Haven checkout the guest pays by default, or you pay. On stays that sync from Airbnb, Vrbo, or another system, you pay, and only after the guest finishes the check. It is not refunded. A returning guest who skips the check is not charged. Smart locks and thermostats are $8/month per device after a free first month, on a paid plan. A lock and a thermostat on the same property are two devices. A domain Haven registers is free for the first year, then $15/year. Each additional domain is $15/year, billed when you register it. A domain you already own and connect is free. A mailbox is free for the first year, then $5/month. Each later mailbox is free for 30 days, then $5/month. Forwarding is free, and a domain uses mailboxes or forwarding, not both. One Click Ads have no monthly fee. You pay for the media they spend, plus 5% of that spend. Funding starts at $5. Printed cards, signs, and merchandise are the printer’s price plus shipping, shown before you pay. Properties beyond the ones included in a plan are priced on the plan cards. Extra AI credits are 5¢ each, added in packs of $10, $25, $50, or $100. The credits included with a plan are separate, and nothing is charged until you add more.

Question 15

How do guest cancellations and refunds work?

Accepted Answer

Refunds follow the cancellation policy you set, frozen at booking time as stacked refund tiers. Guests who cancel within 24 hours of booking receive a full refund of the refundable amount under Haven's platform grace period. For other guest-initiated cancellations, the refund tier that matches the timing applies. No payment processing fee is deducted from the refund. If Screen & Protect is enabled, the nightly protection fee is fully refunded when the booking is cancelled before check-in.

Question 16

What if I need to cancel a guest's booking?

Accepted Answer

When you cancel a confirmed booking, the guest receives a full refund of what they paid — no payment processing fee is deducted. You remain responsible for communicating with the guest and for any resulting disputes or chargebacks. Haven can help process the refund, but replacement lodging and other guest obligations are yours as the provider of the stay.

Question 17

Can I upgrade, downgrade, or change billing cadence?

Accepted Answer

Yes. Upgrades and switches from monthly to annual billing take effect immediately and are prorated. Downgrades and switches from annual to monthly billing take effect at the end of your current billing period — you keep your current plan's access until then.

Question 18

What happens when I cancel my Haven subscription?

Accepted Answer

You can cancel anytime from Billing & Subscription in your host dashboard. Cancellation is scheduled for the end of your current billing period — you keep paid-plan access through that date and will not be charged again. After that, your account returns to the Free plan: you can still sign in and manage properties, but direct bookings are disabled until you resubscribe. Your property data, booking history, and settings are not deleted. To request a data export, email hello@bookwithhaven.com. Cancelling your base plan does not automatically disable damage protection.

Question 19

Are Haven subscription fees refundable?

Accepted Answer

No. Subscription and add-on fees are non-refundable except where required by law. That is separate from guest booking refunds, which follow your cancellation policy and the rules described above.

Question 20

How are payment disputes and chargebacks handled?

Accepted Answer

You are the merchant of record for stays booked on your Haven site. When a guest disputes the main booking charge with their bank, Haven automatically submits dispute evidence — rental agreement, house rules, stay dates, pricing, and your cancellation policy — and emails you when the dispute opens and when the bank decides. Disputes on a captured security deposit are separate; you respond in your Stripe Dashboard with the photos and claim details you saved at capture time. If the bank sides with the guest, you are responsible for the disputed amount and Stripe's dispute fee. Screen & Protect does not cover chargebacks. See the Chargebacks & Disputes help article and Haven's Terms of Service for full details.

Question 21

Can I pass Screen & Protect costs to guests?

Accepted Answer

Yes. When you enable Screen & Protect, you choose who pays. With Guest pays (the default), $8.00/night appears at checkout as "Screen & Protect (Fully refundable on cancellation)" and is fully refunded if the booking is cancelled before check-in. With Host pays, $8.00/night is deducted from your payout for that booking. Guest screenings are free — there is no per-screening charge.

Features	Free $0 Build only	When you publish Paid From $15/mo or from $9/mo billed yearly Regular from $29/mo Priced by property count

Plans & publishing Build for free. Subscribe only when you publish.
Build & preview your site	Included	Included
Publish & accept direct bookings	Not included	Included
0% booking commission	Not included	Included
Free branded Haven subdomain	Not included	Included
Custom domain	Not included	Included
Custom property & site URLs	Not included	Included
Professional email on your domain	Not included	Add-on
Switch or cancel anytime	Not included	Included
Your booking website A branded, hospitality-first site — not a generic page builder.
Branded booking site	Not included	Included
Individual property pages	Not included	Included
Branded booking checkout	Not included	Included
Group sites	Not included	Included
Room types for interchangeable rooms	Not included	Included
Section-based page editor with live preview	Included	Included
Hero layouts, video heroes & focal points	Included	Included
Photo-to-video clips	Included	Included
Brand studio: logos, colors & type	Included	Included
Host blog, FAQs & custom pages	Not included	Included
Blog Autopilot & AI blog images	Not included	Included
Guest testimonials on your site	Not included	Included
Multilingual sites — EN, ES, FR, PT, DE	Not included	Included
SEO-friendly structure & metadata	Not included	Included
Mobile-optimized pages	Not included	Included
Shareable booking link	Not included	Included
Import your listing or existing website	Included	Included
Media library reused across listings	Included	Included
AI property & content writing assistant	Included	Included
AI guest chat & concierge One grounded assistant on every site, guest portal, and domain — and it tells you what it missed.
AI guest chat on every site & guest portal	Not included	Included
Grounded in your own listing content	Not included	Included
Private stay details stay private	Not included	Included
AI knowledge — global, per site, or per listing	Not included	Included
Chat insights: every reply graded	Not included	Included
One-click gap fixes across sites	Not included	Included
Host hand-off when it can’t answer	Not included	Included
AI replies to Airbnb, Vrbo & Booking.com guests	Not included	Included
Payments & payouts Take payments directly — you stay in control of the money.
Stripe-powered checkout	Not included	Included
Stripe Radar fraud detection	Not included	Included
Direct payouts to your account	Not included	Included
Security deposits & holds	Not included	Included
Custom fees	Not included	Included
Multi-currency support	Not included	Included
Discounts, promotions & coupons	Not included	Included
Optionally pass credit card fee onto guest	Not included	Included
Multi-jurisdiction taxes & accounting Lodging tax done the way it actually works — included on every plan.
Per-jurisdiction tax rules	Not included	Included
AI rate suggestions with citations	Not included	Included
Tax snapshotted per booking	Not included	Included
Per-jurisdiction Stripe line items	Not included	Included
Filing summary PDFs	Not included	Included
Filing queue & mark-as-filed audit trail	Not included	Included
Refund-aware tax handling	Not included	Included
Guest experience platform A trip hub for every stay — not a pile of one-off messages.
Mobile guest portal	Not included	Included
Trip dashboard	Not included	Included
In-app guest messaging	Not included	Included
Booking details access for guests	Not included	Included
Digital rental agreements (sign-to-unlock)	Not included	Included
Smart door codes & remote unlock	Not included	Included
Guest climate control from the guest portal	Not included	Included
Guest forms & polls	Not included	Included
Post-stay feedback & testimonials	Not included	Included
Favorites & saved stays	Not included	Included
Upsells: experiences & add-ons Sell your own extras around every stay — 0% Haven commission, paid through your Stripe account.
Native experiences & add-ons (0% commission)	Not included	Included
Sell before booking, at checkout & in the guest portal	Not included	Included
Quantities & finite inventory	Not included	Included
Scheduling: stay dates, time slots & event seats	Not included	Included
Advanced pricing shapes	Not included	Included
Quote requests (provisioning & custom offers)	Not included	Included
Fulfillment tasks & auto-created turnover cleans	Not included	Included
Fulfiller offers by SMS, WhatsApp & email	Not included	Included
Contact roster & assignment rules	Not included	Included
Reference & completion photos on tasks	Not included	Included
Searchable cleaning history & photo downloads	Not included	Included
Fulfiller payouts via Stripe Connect	Not included	Included
AI setup & website import	Not included	Included
Digital guidebooks & local guides Everything a guest needs, always current — works without a Haven booking site.
Digital guidebook	Not included	Included
Check-in, Wi-Fi & house rules	Not included	Included
AI-assisted local recommendations	Not included	Included
Organized recommendation categories	Not included	Included
Instant guidebook updates	Not included	Included
Rebooking links	Not included	Included
Analytics, reporting & insights The stack teams usually assemble from Google Analytics, Hotjar, and a spreadsheet — built in and already wired to your booking data.
Site analytics explorer	Not included	Included
Seven-stage booking funnel	Not included	Included
Session replays of real visitors	Not included	Included
Traffic-source attribution, tracked links & QR codes	Not included	Included
Performance dashboard: revenue, occupancy, ADR & RevPAR	Not included	Included
Host costs & net after costs	Not included	Included
“Needs your attention” ranked actions	Not included	Included
Ask Haven — answers from your own numbers	Not included	Included
Calendar opportunities: gaps & orphan nights	Not included	Included
Pricing health & booking pace	Not included	Included
Booking sources & direct-booking share	Not included	Included
Property comparison on one yardstick	Not included	Included
CSV exports for your accountant	Not included	Included
Weekly performance digest email	Not included	Included
Operations & automation Run bookings, pricing, and calendars on autopilot.
Availability & minimum-stay rules	Not included	Included
Holiday & event pricing	Not included	Included
Haven Calendar Assistant	Not included	Included
Booking requests with date holds & auto-expiry	Not included	Included
Manual bookings & payment links	Not included	Included
Automated booking emails & guest messaging	Not included	Included
Smart thermostat automation	Not included	Included
Blocked guests	Not included	Included
Direct-booking discount & OTA savings messaging	Not included	Included
Reusable content libraries with inheritance	Included	Included
Duplicate & archive properties	Included	Included
Integrations & connections Layer Haven on the stack you already run — no per-integration fee.
Native PMS sync — Hospitable, Guesty, Lodgify, Hostfully, OwnerRez, Track & Hostaway	Not included	Included
Dynamic pricing — PriceLabs	Not included	Included
Any other PMS via Airbnb	Not included	Included
Airbnb connection	Not included	Included
iCal calendar sync	Not included	Included
Bi-directional calendar & reservation sync	Not included	Included
Stripe payments connection	Not included	Included
Zapier app	Included	Included
Connect Haven to ChatGPT or Claude	Included	Included
Smart locks & thermostats via Seam ($8/device/mo)	Not included	Included
Truvi Screen & Protect	Not included	Included
Trust, protection & screening Book with confidence on your own site.
Guest screening & verification	Not included	Included
Risk signals for review	Not included	Included
Screen & Protect damage protection	Not included	Included
In-property printables Connect the physical stay to your digital guidebook.
Printable welcome books	Not included	Included
QR cards	Not included	Included
Rebooking cards	Not included	Included
House signs	Not included	Included
Tent cards	Not included	Included
Order professionally printed materials	Not included	Included
Marketing & growth Turn past guests into repeat, direct bookings.
Listed in Haven's AI guest stay search	Included	Included
Guest CRM & database	Not included	Included
Guest win-back & smart offers	Not included	Included
Email automations & visual automation editor	Not included	Included
One Click Ads — Google, ChatGPT & Meta	Not included	Included
AI social creative studio	Not included	Included
Narrated reels with natural AI voices	Not included	Included
Custom AI soundtracks	Not included	Included
Text & WhatsApp marketing	Not included	Included
Lead-capture forms & first-visit popup	Not included	Included
Import contacts from Mailchimp or CSV	Not included	Included
Guest loyalty points	Not included	Included
Referral program	Included	Included
Guest segments & one-off broadcasts	Not included	Included
Email revenue attribution	Not included	Included
Conversion tracking pixels	Not included	Included
Server-side conversion APIs	Not included	Included
Automatic booking conversion events	Not included	Included
AI ad creative & copy studio	Not included	Included
SEO-friendly structured data	Not included	Included
AI answer & rich-result optimization	Not included	Included
Teams, agencies & portfolios Bring in a co-host, or run direct booking on behalf of other owners.
Team seats with roles	Included	Included
Agency mode & client accounts	Not included	Included
Aggregate dashboard across managed listings	Not included	Included
Pay a client’s subscription for them	Not included	Included
Multi-property billing on one invoice	Not included	Included
Platform & support Reliable foundations on every plan.
Free white-glove onboarding	Included	Included
In-app support tickets with screen recording	Included	Included
Haven Photography & interior styling	Add-on	Add-on
Continuous product updates	Included	Included
Secure, session-backed accounts	Included	Included
Help center & guides	Included	Included

Simple publishing pricing

Build it free. Pay to go live.

One plan. Priced by how many places you list.

Follow one booking, end to end

What happens if a guest cancels

Want Haven to set it up for you?

Manage every client’s portfolio from one dashboard

Only if you turn them on

Built-in marketing & CRM

On a booking

Screen & Protect

Identity verification

Card processing

On the account

Smart locks & thermostats

Domain

Email

When you choose to spend

One Click Ads

Printed cards, signs & merchandise

Extra AI credits

Everything, at every size.

Plans & publishing

Your booking website

AI guest chat & concierge

Payments & payouts

Multi-jurisdiction taxes & accounting

Guest experience platform

Upsells: experiences & add-ons

Digital guidebooks & local guides

Analytics, reporting & insights

Operations & automation

Integrations & connections

Trust, protection & screening

In-property printables

Marketing & growth

Teams, agencies & portfolios

Platform & support

In short

Multi-jurisdiction taxes & accounting.

Frequently asked questions