Own your guests. Bring them back on autopilot.
Haven gives you a built-in guest CRM and intelligent remarketing — so the guests who already loved the stay come back directly, instead of restarting on Airbnb, Vrbo, or Google.
It captures every guest — even the ones who first booked through Airbnb or Vrbo — then reaches out at the right moment with offers they actually want.
No credit card required
The problem
A repeat booking is the cheapest booking you will ever get.
Yet most operators have no way to find, remember, or reach the guests who already loved the stay — so every booking starts over at full acquisition cost.
Your best guests are strangers
Airbnb and Vrbo keep the contact details, so you cannot reach the people who already loved the stay.
Great stays end cold
No guest list, no follow-up, no easy way back — so past guests start their next search from scratch.
Outreach feels like spam
Blasting every guest the same offer at the wrong time is the fastest way to get ignored or unsubscribed.
A CRM and remarketing engine built into your booking site
One guest list, every channel
Direct bookings, CSV imports, invited co-guests, and a connected PMS all flow into a single CRM — including the real emails of guests who first booked on Airbnb or Vrbo.
Smart timing, not blasts
Haven watches for open dates to fill, price drops below a guest’s last stay, seasonal windows, and one-year anniversaries — then matches the right past guest to each.
Offers they actually want
Personalized messages with one-time returning-guest codes that auto-apply at checkout — plus loyalty points they earn on every direct stay and spend on the next. Engagement-aware caps so quiet guests are never spammed.
Guide-powered email capture
Share your local guide with guests on any platform to improve their stay — and capture their email and their co-guests’ in the process.
How Haven turns past guests into repeat bookings
- 1
Build your guest list
Haven assembles a CRM from your Haven bookings, invited co-guests, CSV imports, and your connected PMS — capturing guests from Airbnb, Vrbo, and direct in one place. - 2
Haven watches the signals
Open nights, price drops, seasonal demand, and anniversary dates each become a reason to reach out — to the specific guests most likely to respond. - 3
The right offer goes out
A personalized message with a one-time discount and your local guide attached, sent automatically and capped so it never feels like spam. - 4
Guests rebook directly
They land on your branded booking page with the offer pre-applied and reserve with no platform fees. - 5
You keep the relationship
Track won-back and repeat bookings in your dashboard, and each returning guest grows your direct list further.
Built-in guest CRM
Intelligent remarketing, not a mailing list.
Haven keeps every past guest in one place — including the guests who first found you on Airbnb or Vrbo — then reaches out only when there is a real reason to: open dates to fill, a price drop, a returning season, or a one-year anniversary.
One guest list, every channel
Haven builds a guest CRM from your direct bookings, your connected PMS, CSV imports, and invited co-guests — including the real emails of guests who first booked on Airbnb or Vrbo.
Sarah M.
+2 co-guests captured
James K.
Booked direct on Haven
Emily R.
Synced from your PMS
Fill availability gaps
Open nights a few weeks out trigger an offer to the past guests most likely to take them.
Same stay, next year
A save-the-date right after checkout and an anniversary nudge before their dates come around again.
Price-drop alerts
When your rate dips below what a guest paid last time, Haven lets them know it is a good moment to rebook.
Returning-guest offers
One-time discount codes that apply automatically at checkout — no coupons to manage.
Co-guest capture
Invited guests and travel companions get added to your CRM too, so your list grows with every trip.
Quiet by default
Engagement-aware frequency caps mean disengaged guests are left alone. Offers, never spam.
Local guide
Your guide is also your best email-capture tool.
Share your branded local guide with guests on any platform to improve their stay — and capture their email and their co-guests' in the process, so even an Airbnb booking grows your direct guest list.
Works without a booking site
Use Haven guest portals alone on Airbnb, Vrbo, and PMS stays — guest ID verification, rental agreements, upsells, and Screen & Protect all work on those stays. No Haven booking website required.
Auto-send on any channel
Booked through Airbnb or Vrbo? Send your Haven guest portal link by message — or, with a connected PMS, let it attach automatically.
Capture the whole party
When guests open the guest portal, you can optionally capture their email and their co-guests’ — turning a single booking into several CRM contacts.
Frequently Asked Questions
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Next step
Stop renting your guests from a marketplace.
Build a guest CRM, capture every booking — including your Airbnb and Vrbo guests — and let Haven bring them back directly with offers they actually want.