Accept bookings through your site with more confidence.
Add guest screening and Truvi-powered damage protection to eligible bookings through your site.
Haven helps operators reduce unknowns, review guest screening results, and add protection to direct stays — without replacing Airbnb, Vrbo, Booking.com, or your existing workflow.
No credit card required
Guest screening built into direct booking
Screening can run as part of the direct booking flow, helping hosts review identity and risk signals before confirming the stay.
Sarah Mitchell
s.mitchell@email.com
+1 (415) 555-0192
What you get
Screen branded booking guests
Add guest screening to eligible branded booking requests and review the result before confirming the stay.
Add damage protection
Use damage protection powered by Truvi for eligible bookings through your site, subject to Truvi's terms.
Build your direct channel with less uncertainty
Give yourself more information and a protection layer as you accept bookings outside Airbnb and Vrbo.
Keep your existing channels
Use screening for bookings through your site while keeping your OTA workflow in place.
How screening and protection work
- 1
Enable screening
Turn on screening for eligible bookings through your site in your property settings. - 2
Guest completes verification
Guests complete the required screening step during the booking flow. - 3
Review the result
See the screening result and decide how to handle the booking request. - 4
Protection applies where eligible
Eligible bookings through your site can include damage protection powered by Truvi, subject to Truvi's terms. - 5
Manage from Haven
Review screening status, booking details, and protection information from your dashboard. - 6
Keep other channels running
Screening applies to bookings through your site. Your Airbnb, Vrbo, and existing channel workflow can stay in place.
Why this matters for bookings through your site
Bookings through your site give you more control, but they also make trust and safety more important. Screening and protection give operators more confidence when accepting reservations directly.
Screening reduces unknowns
Guest screening gives operators more information before confirming a direct stay.
Protection adds a safety layer
Truvi-powered damage protection can help support eligible direct bookings if something goes wrong.
Branded booking still works alongside OTAs
Haven adds a branded booking platform. It does not require you to stop using Airbnb, Vrbo, or your existing tools.
Proof from the clean after every stay
Claims are won on evidence. When your cleaner works from a Haven checklist, the photos they send back from each turnover are kept for good, tied to the listing and the stay. Find them by date months later and download them full size, or as a zip with a timestamped manifest, for a damage-protection claim or your insurer. See cleaning tasks
Haven is not an insurer or guarantor. Damage protection is powered by Truvi. Coverage, eligibility, exclusions, claims, and reimbursement decisions are governed by Truvi's terms and processes. Review full details in the Haven Protection Terms.
Frequently Asked Questions
- How does guest screening fit into branded booking?
- Guest screening can be added to eligible bookings through your site so hosts have more information before confirming a stay.
- Does Haven provide protection for bookings through your site?
- Haven integrates damage protection powered by Truvi for eligible bookings through your site. Coverage, eligibility, exclusions, claims, and reimbursement decisions are governed by Truvi's terms.
- Is Haven an insurer?
- No. Haven is not an insurer or guarantor. Damage protection is powered by Truvi and subject to Truvi's terms and processes.
- Is this useful for single-property operators?
- Yes. Screening and protection can be useful for single-property operators, multi-property portfolios, property managers, inns, campgrounds, and boutique stays that accept bookings through your site.
- Can I still use my existing channels?
- Yes. Haven works alongside Airbnb, Vrbo, and other channels. Screening and protection are designed for your booking flow.
- Does this replace marketplace protections?
- No. This does not replace or change protections offered by Airbnb, Vrbo, or other channels. It gives you a protection option for eligible bookings through your site through Haven.
- Do guests have to complete screening?
- If screening is enabled for a booking, guests may need to complete the required verification step as part of the booking flow.
- How do I learn what is included?
- Review the protection terms for details on eligibility, limits, exclusions, claims, and reimbursement decisions.
Explore More
Next step
Add more confidence to bookings through your site.
Use guest screening and Truvi-powered damage protection to support eligible direct stays.